If you experience any problems with your LRT Pro Timer 2.5, please don’t hesitate to contact me, I’m here to help!
Frequently asked questions
Q: I’ve cunnected the LRT Pro Timer to my camera and started a timelapse but the camera is not shooting.
A: Here are a few things you should check:
- Is the release-cable plug properly plugged in the jack at the timer? It must be plugged in completely, with some cables you need to apply some pressure.
- Is the autofocus of the camera switched off?
- If it still doesn’t work: try the second camera connector on the timer.
- If all of this doesn’t help, you can try to fine tune the release time and autofocus-time in the timer’s settings. I have described this in the manual in the section “Fine tuning the LRTimelapse Pro Timer 2.5 to your camera”.
Q: How do I know, if I have the latest firmware installed?
A: You’ll see the firmware version during the boot procedure and on the Status Menu. Compare the version number that you see there with the latest version offered for download on the firmware updates page. Update as explained there, if necessary.
Q: I have the older hardware version 2.0 – can I use the latest Firmware for the LRT Pro Timer 2.5 on my hardware also?
A: Yes, you can. Just make sure to set the “Hardware Version” setting in the settings menu to “PT2.0” after you updated the firmware, this is also explained on the firmware updates page.
Q: I’ve followed the advices for the firmware update, after double clicking the reset button the display froze, but no new drive appeared on my computer.
Most important: all shipped devices have been tested and flashed via USB once. That means, most likely the problem is not the timer, it is the cable, usb-port or computer.
- After each connecting and putting the timer into update mode (double click on the reset button), your computer might need some time to show up the device. Please wait at least a minute.
- First thing would be to check the USB cable. Some cables are for charging only and are not well suited for data transfer. Make sure to use cables, which are known for allowing data transfer, like from an external harddrive oder mobile phone. There is also some links to suited cables on the firmware update page.
- If this still doesn’t work, try another USB port and/or another computer. Mac users: if you have access to a windows computer, try that also.
- There are two ways to try the update: either you connect the timer first, then double click on the reset button (as described on the firmware update page) or you double click first and then connect the timer. Try the second option also on different USB ports, if the first doesn’t work.
- Some computers seem to refuse detecting new USB drives. Restarting the computer with the device connected and in update mode (after double click) may also help.
Should none of this troubleshooting help, please contact me via support(at)lrtimelapse.com and we’ll find a solution!
Q: My timer doesn’t boot anymore
A: Switch the timer off (power switch towards the rotator). Make sure to charge your timer fully (at least one hour) via a Micro-USB charger. Switch the timer on again. If it still doesn’t power on, please contact me via support(at)lrtimelapse.com.
Q: I have problems that are not listed here
A: I’m constantly extending the faq. If you can’t find your issue here or in the specific forums for the LRT Pro Timer (German / English), you could post a question there or contact me via email, you’ll find the address on my contact page.