Thanks for wanting to contact me!
Most likely you have a question about LRTimelapse, and of course I’m here to help.
But it turns out, that 90% of all questions that I get daily, I’ve already answered before. That’s why, if the same question comes up the second or third time, I put it into a nicely organized catalog of frequently asked questions, that I call “faq”. So the good news is, the chance, that your query has already been answered, is quite high!
1. Please check the faq first, it’s the most efficient way to get help!
So please do me a favor and quickly check, if you problem possibly already has been answered in my faq!
2. …then search the forum…
If you cannot find anything there, then searching the forums would be a good next option!
Jump to the search page and type in some keywords that describe your issue!
3. …if necessary, post your question in the forum…
Of course, if after short time you didn’t find an answer to your question, you are more then welcome to open a new thread and I will do the best I can to help in a timely manner. I monitor the forum as closely as my email inbox, but I prefer, that you use the forum, because then, the next time that anyone else has the same question as you now, he will find my answer there!
4. If this all doesn’t help or apply to your question…
Thank you so much for considering these steps before contacting me directly. This way you definitely help me a lot to stay focused on improving LRTimelapse, writing nice articles and producing films instead of answering the same questions again and again.
Of course I understand, if you have a personal question, that you don’t want to share publicly in the forum. So if the points above doesn’t apply to you or didn’t help, of course, you can reach me any time via email to support (at) lrtimelapse (dot) com.
In any way – we’ll make sure to sort out your problem!